Refund and Returns Policy

aadhyaprelude.com 100% Buyer Protection Program Details:

aadhyaprelude.com has a friendly replacement policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our replacement policies do not bring any ugly surprises to you post your purchase.

What is aadhyaprelude.com replacement Policy?

Our “100% Buyer Protection Program” allows for easy replacement for:

Products which you received in “Damaged/Defective/Broken” condition.
Products not as per description/photo on the website.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Replacement / Dispute within 2 days of receipt of the product. Return Request / Disputes registered after 2 days of delivery may not be entertained by aadhyaprelude.com Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.

How to raise a replacement Request / Dispute for an order?

You can raise a dispute within 2 days of delivery, in either of the two ways:

- By sending an email to support@aadhyaprelude.com with images of broken/defective/damaged products within 2 days of delivery. Please mention your order number in the email.

What to do if I am unable to raise a replacement request/dispute through App / Website?

If you face any difficulties while raising the replacement Request / Dispute, simply reach us via phone at +91 88666 38698 or email us at support@aadhyaprelude.com, our customer experience team will help you to resolve your queries and complaints in the best possible ways.

Stitching Problems for International Customers:

We at aadhyaprelude work with our tailoring team closely to provide you the best fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only perfect fit is possible.
We do recommend you to get the product stitched with your private tailor for the best fit, however we understand in certain international locations stitching is not possible or it is very closely. Hence we provide this service at nominal cost.
We recommend that when you select standard size you also put the detailed sizing for the order in comments section which is taken from your tailor. Standard sizing may not fit all and in most cases alterations are required.
In any case stitched product won’t be taken back and money will not be refunded.

Who pays for the delivery charges for returning products?

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. aadhyaprelude.com will deduct delivery charges from the amount. Please pack well when you are returning the product so that it reaches its origin in good condition.

By when does my replacement Requested product gets picked.

The Reverse Pickup facility not available in our website,respective product will be parcel be courier by customer to our office adress.

Exchange Only Option for All Products (Coupen code or voucher only):

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.

Refund policy